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Lifetime Value
LTV — the total amount of money one customer is expected to pay your SaaS company over the entire time they stay subscribed.
Smart SaaS founders compare LTV to CAC. A healthy ratio is at least 3:1 (LTV should be 3× higher than CAC).It's like calculating how much one loyal customer will spend at your coffee shop over the next three years.
Real world: If the average customer pays $49/month and stays for 18 months, their LTV is $882.
💡 Increase LTV by improving product value, customer success, and reducing churn — the longer customers stay, the more valuable they become.